Assalamualaikum.
Hi. Thank you and welcome to our Marketing Plan blog. We reached the last part of Situation Analysis which is Customer Analysis. Just to refresh what we already covered. Situation Analysis contains three parts:
1. Industry Analysis
2. Competitor Analysis
3. Customer Analysis
The process of identifying and evaluating the distinguishing characteristics of the consumers to understand their needs, purchasing behavior, and motivations for purposes of segmentation and target marketing.
The bargaining power of buyers analyzes to what extent the consumers are able to put the company under pressure. The higher number of companies producing a similar product, the lower the controlled power they have on their product especially in terms of price and quality. As the result, companies need to bear higher costs at a lower profit. Bargaining power of buyer represents brand loyalty, price sensitivity, information ability and size of consumer order.
Bargaining power of buyers in the clothing industry is high. Customers can easily get information from various marketing channel. The more information we give to the customers in the marketing channel, the higher the percentage that customers will be interested in our products. The number of customers is big because not only Muslim women wear scarves, sometimes non-Muslims also using it around their neck or to cover part of their body. Size of each customer’s order depends on his or her income and the price of the product. It may be higher during the festival and pay-day. Prices sensitivity may not be a problem when the product has been made from the high quality of the material. Brand loyalty doesn’t seem to be high. The company should make promotions or package strategies from time to time to keep existing customer and attract new potential customer
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